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What we are about.

We have been involved in the Domestic violence filed for over 20 years and have seen many gaps in the support for victims of domestic violence. We are trying to fill those gaps to enhance victims safety and to assist victims giving them tool to report the perepetrators

A message from our founder

A message from our founder

We have started this site and the tools we are developing to help victims of crimes and domestic violence, enabling them to better report matters to the law enforcement agencies.

We have been in the field of dealing with domestic violence for over 23 years, and want to give out help and experience to those who need it, giving them tools and support mechanisms

Questions, Legal and Privacy page

How to use the DV Journal app updated 30/07/2026 ver 1.0.5

Wildfern Journal App — User Instructions

1. Opening the app

When the app opens, the Wildfern Journal splash screen appears, followed by the ordinary diary.

The diary is designed to look and operate like a standard personal journal. The protected journal is not displayed on the normal opening screen.

2. First-time setup

The first time the app is opened:

  1. Read and accept the app disclaimer.

  2. Create the protected journal PIN.

  3. Create the separate diary PIN.

  4. Store the recovery information somewhere secure and separate from the phone.

Use different PINs so the protected journal cannot be opened accidentally.

What each PIN does

  • Protected journal PIN: Opens the private incident journal.

  • Diary PIN: Opens or returns to the ordinary Wildfern diary.

The PIN settings are not displayed inside the ordinary diary settings.

Using the Wildfern diary

3. Diary home screen

The home screen displays:

  • A greeting and journal header

  • Search field

  • New Entry button

  • Recent diary entries

  • Bottom navigation for Home, Journal, Calendar and Settings

  • A fern icon in the centre

The diary can be used as a genuine everyday journal.

4. Creating a diary entry

  1. Tap New Entry.

  2. Enter a title.

  3. Select or confirm the entry date.

  4. Write the diary entry.

  5. Add photographs when required.

  6. Tap Save Entry once.

After saving, the entry returns to the diary and appears in the recent entries list.

Avoid repeatedly tapping the Save button while the entry is being processed.

5. Viewing and editing entries

Open the Journal page to view all saved entries.

To open an entry:

  1. Tap the entry card.

  2. Read or edit the information.

  3. Save any changes.

The search field can be used to locate entries by words in the title or entry text.

6. Calendar view

Tap Calendar in the bottom navigation.

The calendar allows entries to be viewed by date. Select a date to see the entries recorded for that day.

7. Changing the diary colour theme

  1. Open Settings.

  2. Tap Colour Theme.

  3. Select one of the available themes:

    • Sage

    • Rose

    • Ocean

    • Violet

    • Sand

    • Dark

  4. Close the theme panel or return to the diary.

The selected colour theme applies throughout the Wildfern diary and remains selected after the app is restarted.

The theme list can be scrolled on smaller screens.

8. Backing up the diary

The diary backup stores the ordinary Wildfern entries and their photographs.

  1. Open Settings.

  2. Tap Device Backup or Export Journal.

  3. Choose where the backup should be saved or shared.

  4. Confirm that the file has been stored successfully.

A backup filename will appear similar to:

Wildfern_Journal_Backup_20260730_124700.zip

The filename does not contain any reference to the protected journal.

Keep backup files somewhere private and protected.

9. Restoring a diary backup

  1. Open Settings.

  2. Tap Restore Backup or Import Journal.

  3. Select the Wildfern backup ZIP file.

  4. Confirm the restore.

  5. Wait until the restore-complete message appears.

A diary backup may restore:

  • Journal entries

  • Entry photographs

  • Diary header image

  • Saved colour theme

Older compatible diary backups can also be selected.

Restoring a diary backup does not restore the protected journal. The two backup systems are separate.

Opening the protected journal

10. Three-tap fern access

From the Wildfern diary:

  1. Locate the round fern icon in the centre of the bottom navigation.

  2. Tap the fern three times quickly.

  3. The PIN screen will open.

  4. Enter the protected journal PIN.

Entering the protected PIN opens the private journal.

Entering the diary PIN returns to the ordinary Wildfern diary.

A single tap or slow taps should continue to appear like ordinary diary navigation and should not reveal the protected journal.

Using the protected journal

11. Protected journal home screen

The protected area provides access to functions such as:

  • New incident or journal entry

  • Timeline

  • Photographs, videos and documents

  • Evidence export

  • Device backup

  • Safety and support information

  • Settings

The exact buttons may vary slightly depending on the installed app version.

12. Recording an incident

  1. Tap New Entry or Log Incident.

  2. Enter the date and time of the incident.

  3. Write a clear description of what occurred.

  4. Select any relevant categories or flags.

  5. Choose the severity level.

  6. Add photographs, videos, audio or documents when appropriate.

  7. Record any police or support-service involvement.

  8. Save the entry.

Record factual information where possible, including:

  • What happened

  • Where it happened

  • Who was present

  • Words that were spoken

  • Injuries or property damage

  • Witnesses

  • Police report or occurrence numbers

  • When photographs or recordings were created

Avoid editing original media before adding it to the journal.

13. Timeline

The Timeline displays protected entries in date order.

It may be used to:

  • Search entries

  • Sort newest or oldest first

  • Filter by incident category

  • Review attached media

  • Open and edit an existing entry

14. Adding photographs and videos

Media can be added while creating or editing an entry.

Depending on the device, options may include:

  • Take Photo

  • Record Video

  • Choose from Gallery

  • Select File

  • Record Audio

Check that the attachment appears inside the entry before closing the screen.

15. Evidence export

Evidence export creates a copy of selected protected information for saving or sharing.

  1. Open Evidence Export.

  2. Select the entries or date range.

  3. Review the information that will be included.

  4. Choose the available export format.

  5. Add a password when the option is available and appropriate.

  6. Save the export to a secure location.

Before providing an export to another person, open it and confirm that:

  • The correct entries are present

  • Dates and times are correct

  • Photographs and attachments are included

  • No unrelated private information has been included

An export is a copy. It does not delete the original entries from the app.

16. Protected journal backup

The protected journal uses a separate backup from the ordinary diary.

  1. Open the protected journal Settings.

  2. Select Device Backup.

  3. Create the backup.

  4. Save it somewhere secure.

  5. Confirm the file can be located before relying on it.

Do not restore an ordinary Wildfern diary backup through the protected journal restore function, or vice versa.

Safety and privacy controls

17. Quick Exit

Use Quick Exit whenever the protected journal needs to be hidden quickly.

Quick Exit:

  • Closes the protected area

  • Returns to the ordinary Wildfern diary

  • Requires the protected PIN before access is granted again

Become familiar with the location of Quick Exit before relying on it.

18. Automatic locking

The protected journal automatically locks after inactivity or when the app moves into the background, depending on the selected settings.

When the app is reopened, it returns to the Wildfern diary rather than displaying protected information.

19. Closing the app safely

After using the protected journal:

  1. Use Quick Exit.

  2. Confirm that the Wildfern diary is visible.

  3. Close or minimise the app normally.

Do not leave the protected journal visible before handing the phone to another person.

20. Forgotten PIN or recovery information

Use the recovery option shown on the PIN screen.

Recovery information should be stored somewhere secure. For privacy reasons, the developer cannot retrieve a PIN or access locally stored journal entries.

Do not repeatedly guess a PIN if the app has an attempt limit or delay.

Recommended backup routine

Create regular backups of both areas separately:

  • Wildfern diary backup: Everyday diary entries and diary photographs.

  • Protected journal backup: Protected entries, evidence and associated media.

After creating a backup:

  1. Confirm the file exists.

  2. Keep it in a secure location.

  3. Avoid obvious filenames or folders that reveal sensitive information.

  4. Do not leave copies in shared email, shared cloud storage or shared computers.

  5. Test the restore process using a safe device or spare copy when practical.

Important information

  • The ordinary diary and protected journal are separate.

  • The diary backup does not include protected entries.

  • The protected backup does not replace the ordinary diary backup.

  • Deleting the app may remove locally stored information unless a successful backup has been created.

  • The app is a recording and organisation tool and does not replace emergency, legal, medical or professional advice.

  • In an immediate emergency, contact the relevant emergency service rather than attempting to record information in the app.

The basic answer is no, the app does not automatically share any of your data. The data is saved to your device in an encrypted folder, and you have the choice to send the information that you have recorded on the app, to a person via email or file sharing. The app is yours and does not share data automatically to enhabce victims sfafety.

We or the app are not a replacement for the emergency services and agencies that respond to such incidents. Call 000 for police when in danger or experiencing domestic violence.

Privacy Policy

 Legal, Privacy and Device Storage Notice

My DV Journal is designed as a private, local journal and evidence-organising tool. The app is intended to help you record notes, events, photos, videos, audio, documents and other information that you choose to save on your own device.

The app does not send your journal entries, evidence, media, notes or personal information to the developer, to an external server, or to a cloud database controlled by the developer. Information you enter into the app is stored locally on the device unless you choose to export, share, back up, transfer or disclose that information yourself.

Device storage and security

Different phones, tablets, operating systems and device manufacturers handle storage and security in different ways. iOS and Android use different security models, storage locations, encryption methods, backup systems and permission controls. The level of protection available to your data may depend on factors including:

  • the type of device you are using;

  • whether the device has a passcode, PIN, password, fingerprint or face unlock enabled;

  • whether the device is locked or unlocked when accessed by another person;

  • the version of iOS or Android installed;

  • the manufacturer’s security features;

  • whether the device is jailbroken, rooted, modified or compromised;

  • whether cloud backup, iCloud, Google backup, device backup, file sharing or photo syncing is enabled;

  • whether you export, screenshot, print, email, message, save or share information from the app.

The app may use local app storage and device security features where available, but no app can guarantee that information stored on a phone will never be discovered, accessed, copied, recovered or viewed by another person, especially if that person has access to the device, knows the device passcode, can unlock the phone, has access to backups, or uses technical recovery or forensic tools.

Risk of discovery

You are responsible for deciding whether it is safe for you to use this app on your device. If another person has access to your phone, knows or can guess your passcode, controls your accounts, monitors your device, checks your apps, views your notifications, accesses your backups, or uses spyware or other monitoring tools, information stored in or associated with this app may be discovered.

The app may include privacy, lock, PIN, decoy or quick-exit features. These features are intended to reduce risk and improve discretion, but they are not a guarantee of safety, secrecy or non-discovery.

Exports, backups and shared files

If you export, back up, save, print, email, upload, transfer or share any journal entry, evidence bundle, PDF, ZIP file, photo, video, audio file or other information from the app, that exported material may be stored outside the app. Once information leaves the app, it may be controlled by the receiving app, storage location, cloud account, email provider, messaging service, file manager or other person.

You are responsible for protecting exported files, backups and shared material. This includes choosing safe file names, safe storage locations, strong passwords where available, and carefully checking who can access the destination where the information is saved or sent.

No responsibility for unauthorised access by others

To the maximum extent permitted by law, the developer is not responsible if information stored on your device, in your backups, in exported files, or in files you have shared is accessed, discovered, copied, deleted, recovered, disclosed or used by another person. This includes situations where another person gains access to your device, unlocks your phone, accesses your accounts, views your backups, uses technical recovery tools, or otherwise obtains information from your device or from files you created using the app.

User responsibility

Before using the app, you should consider your personal safety and whether your phone is private and secure. You should regularly review your device security settings, cloud backup settings, app permissions, shared accounts, photo syncing, notification settings and exported files.

If you believe your device is being monitored, controlled or accessed by another person, you should consider using a safer device and seek appropriate support.

Not emergency, legal or professional advice

My DV Journal is not an emergency service, legal service, counselling service or police reporting service. It does not automatically contact police, emergency services, courts, lawyers or support agencies. The information in the app is general only and is not legal advice.

If you are in immediate danger, contact emergency services. In Australia, call 000 in an emergency.

By continuing to use this app, you acknowledge that you understand the risks of storing sensitive information on a mobile device and that you are responsible for deciding whether this app is safe and appropriate for your circumstances.

These terms are governed by Australian law.

Further legal and privacy statement and Who to contact for support

Contact

Mark Jones

Email: covecompass2026@gmail.com

Terms and conditions

Effective Date: 18/05/2026By using Domestic Violence Incident Diary, you agree to the following terms.

Purpose

This App is a documentation and personal record tool. It does not provide legal, medical, or emergency services.

User Responsibility

You are responsible for:

Maintaining confidentiality of your device and PIN Safeguarding exported files Ensuring your device security

The information and data integrity is the responsibility of the user. 

Limitation of Liability

To the fullest extent permitted under Australian law, Mark Jones is not liable for:

Loss of data due to device malfunction Unauthorized device access Indirect or consequential damages 

Governing Law

These terms are governed by Australian law.

Privacy Policy

Effective Date: 26/02/2026

App Name: Domestic Violence Incident Diary

Developer: Mark Jones

Contact Email: covecompass2026@gmail.com

Country of Operation: Australia

 

 

Privacy Policy

App: Medical Symptom Tracker Developer: Cove & Compass Effective date: 24 July 2026 Website: https://coveandcompass.xyz Email: covecompass2026@gmail.com

1. Overview

Cove & Compass respects your privacy and understands that health information is sensitive.

This Privacy Policy explains how the Medical Symptom Tracker application (“the App”) handles information entered, stored, exported or shared by users.

The App is designed as a personal record-keeping tool. Information entered into the App is normally stored locally on your device and is not routinely sent to, collected by or stored on servers operated by Cove & Compass.

2. Information stored in the App

You may choose to enter information including:

  • Your name, date of birth and contact details;

  • Doctor, hospital and emergency-contact details;

  • Medical reference numbers;

  • Allergies and medical conditions;

  • Symptoms, severity levels and affected body areas;

  • Medication details;

  • Vital signs and health measurements;

  • Notes, dates and times;

  • Photographs, videos and attachments; and

  • Reports, exports and backup files.

This information may be personal information or sensitive health information.

3. Information collected by Cove & Compass

Cove & Compass does not intentionally collect or receive the health information you enter into the App.

We do not:

  • Sell or rent your information;

  • Use your health information for advertising;

  • Track you across other applications or websites;

  • Create advertising profiles;

  • Share your records with employers, insurers or data brokers; or

  • Operate a server that stores your symptom records.

We may only see information from the App if you deliberately send it to us, such as in a support email, screenshot or exported file.

This policy assumes the App does not contain third-party advertising, tracking or analytics services. This Privacy Policy will be updated if the App’s data-handling practices change.

4. How the App uses information

Information entered into the App may be used locally to:

  • Record and organise symptoms;

  • Maintain a symptom timeline;

  • Record medications and vital signs;

  • Display graphs, summaries or trends;

  • Store photographs and videos;

  • Search and filter records;

  • Create reports; and

  • Export or restore backup files.

The App does not diagnose medical conditions and is not a replacement for professional medical advice, diagnosis or treatment.

5. Device permissions

The App may request access to certain device features.

Camera: Used when you choose to take a photograph or record a video.

Photos and media: Used when you choose to attach an existing photograph or video.

Files and storage: Used when you save, import, export, restore or share files.

Notifications: Used if you choose to enable medication reminders or other App notifications.

Permissions can be managed through your device settings. Disabling a permission may prevent the related feature from working.

6. Storage and security

Information entered into the App is normally stored within the App’s storage area on your device.

The security of your information depends partly on your device, operating system, screen lock, passcode, biometric settings, backup settings and the security of any location where you save exported files.

You should:

  • Protect your device with a strong passcode;

  • Keep your device and operating system updated;

  • Avoid sharing access to your device;

  • Store backup files securely; and

  • Check recipients before sharing health information.

Although reasonable care is taken when developing the App, no device, application or storage method can be guaranteed to be completely secure.

7. Device and cloud backups

The App does not automatically upload your records to a server operated by Cove & Compass.

However, your device may include App information in an iCloud, Google, computer or other device backup, depending on your settings and operating system.

You may also choose to create a backup and save it to local storage, cloud storage, email, removable storage or another service.

Once information is exported or saved outside the App, it becomes subject to the privacy and security practices of the selected service or location.

Cove & Compass does not control third-party storage providers or services selected by the user.

8. Exporting and sharing information

The App may allow you to create and share reports, spreadsheets, media files or backups.

Information is only shared when you choose to export it or select a sharing destination through your device.

You are responsible for checking:

  • The contents of the exported file;

  • The intended recipient;

  • The selected application or storage service; and

  • Whether the information is appropriate to share.

Cove & Compass is not responsible for how information is stored, used or disclosed after you share or export it.

9. Apple, Google and third-party services

Apple, Google, your device manufacturer, your mobile provider or the relevant app store may independently collect information relating to downloading, purchasing, updating or using the App.

Depending on your settings, these providers may also collect technical information, crash reports or diagnostic information.

Their handling of information is governed by their own privacy policies. Cove & Compass does not control their independent practices.

10. Support communications

When contacting Cove & Compass for support, you may provide:

  • Your name and email address;

  • A description of the issue;

  • Device or operating-system details;

  • Screenshots;

  • Error messages; or

  • Files you deliberately attach.

Please avoid sending sensitive health information unless it is necessary to resolve the issue.

Support information will only be used to respond to your enquiry, investigate problems, maintain the App, comply with legal obligations or protect the security of the App.

11. Disclosure of information

Cove & Compass does not sell personal or health information.

Information deliberately provided to us may only be disclosed where reasonably necessary:

  • To respond to a support request;

  • To service providers assisting with legitimate business operations;

  • To investigate fraud, misuse or security concerns;

  • To protect legal rights or safety; or

  • Where required or authorised by law.

Because App records are normally stored only on your device, Cove & Compass generally cannot access, recover or disclose those records.

12. Retention and deletion

Information stored in the App remains on your device until you delete it, clear the App’s data, uninstall the App, reset your device or otherwise remove the information.

Uninstalling the App may delete locally stored information. Copies may remain in device backups or in files previously exported to another location.

Deleting information from the App does not automatically delete copies stored in email, messaging services, cloud storage, computers or other locations.

13. Access and correction

You can access, edit or delete locally stored information using the available features within the App.

Cove & Compass generally cannot access, correct, recover or delete information stored only on your device.

You may contact us regarding information you have deliberately provided through a support request.

14. Loss of information

You are responsible for maintaining suitable backups of information you wish to keep.

Information may be lost because of:

  • Device loss, damage or failure;

  • Accidental deletion;

  • Uninstalling the App;

  • Operating-system or application updates;

  • Storage corruption;

  • Backup failure;

  • Damaged or incompatible backup files; or

  • Changes made by Apple, Google or a device manufacturer.

To the extent permitted by law, Cove & Compass is not responsible for information lost due to circumstances outside its reasonable control.

Nothing in this Privacy Policy excludes any legal right or remedy that cannot lawfully be excluded.

15. Children’s privacy

The App is not specifically directed at children under 13.

Where the App is used to record information about a child or another person, the user is responsible for ensuring they have the necessary authority or consent to record and share that information.

A parent, guardian or authorised carer should supervise use of the App by a minor.

16. Medical and emergency disclaimer

The App is a personal record-keeping tool only.

It does not provide medical advice, diagnosis, treatment or emergency monitoring. It must not be relied upon to identify or respond to a medical emergency.

Always seek advice from a qualified healthcare professional regarding symptoms or medical concerns.

In an emergency, contact the emergency services available in your location.

17. Changes to this policy

This Privacy Policy may be updated if App features, legal requirements, platform requirements or data-handling practices change.

The updated policy will display a revised effective date.

18. Contact

For privacy questions, concerns or requests, contact:

Cove & Compass Queensland, Australia Website: https://coveandcompass.xyz Email: covecompass2026@gmail.com

Please avoid including sensitive medical information in your initial email unless it is necessary.

19. Australian privacy commitment

Where applicable, Cove & Compass aims to handle personal information consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

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Frequently Asked Questions

Symptom Tracker – User Guide

About the App

Symptom Tracker helps you privately record symptoms, pain levels, medications, vital signs and other health information over time.

Your entries are organised into a timeline so you can identify patterns and provide clear information to your doctor or other healthcare professional.

The app is intended as a personal record-keeping tool. It does not provide medical advice, diagnosis or emergency assistance.

Getting Started

When you first open the app, you will be taken to the Home screen.

From here, you can:

  • Record a new symptom

  • View your symptom timeline

  • Manage medications

  • Record vital signs

  • Review insights and trends

  • Update your personal and medical profile

  • Manage backup, export and app settings

You can return to the Home screen at any time by selecting Home from the navigation menu.

Setting Up Your Profile

Open Profile to enter information that may be useful when reviewing or exporting your health records.

You may record:

  • Full name

  • Date of birth

  • Hospital or health service

  • Patient or UR number

  • Doctor or healthcare provider

  • Emergency contact

  • Allergies

  • Existing medical conditions

  • Email address

  • Phone number

  • Home address

  • Profile photograph

You do not need to complete every field. Only enter information that you want stored in the app.

Remember to select Save after making changes.

Recording a Symptom

To create a new entry:

  1. Open the app and select Log Symptoms.

  2. Select the date and time the symptom occurred.

  3. Choose one or more symptoms from the available list.

  4. Select Other if the symptom is not listed, then enter a description.

  5. Use the severity slider to rate the symptom from 1 to 10.

  6. Select the affected area on the body map.

  7. Add notes describing what happened.

  8. Add photographs or videos where appropriate.

  9. Review the information and select Save.

A severity of 1 represents a very mild symptom, while 10 represents the most severe level you can reasonably imagine.

Try to use the scale consistently so changes can be compared over time.

Using the Body Map

The body map allows you to record where a symptom occurred.

You can select areas from the front or back of the body, including:

  • Head and neck

  • Chest

  • Abdomen and pelvis

  • Upper and lower back

  • Arms and hands

  • Upper and lower legs

  • Feet

  • Buttocks

Select the area that most closely represents where the symptom occurred.

Where a symptom affects several areas, select each relevant location or explain the additional areas in the notes section.

Adding Notes

Use the notes field to include information such as:

  • What the symptom felt like

  • How long it lasted

  • What you were doing when it began

  • Possible triggers

  • Food or medication taken beforehand

  • What made it better or worse

  • Whether the symptom interrupted sleep or daily activities

  • Whether medical assistance was required

Clear and factual notes may make your timeline more useful when discussing symptoms with a healthcare professional.

Adding Photographs and Videos

You may attach photographs or short videos to a symptom entry.

To add media:

  1. Open the symptom entry.

  2. Select the camera, gallery or media button.

  3. Choose whether to take a new photograph or video, or select an existing item.

  4. Confirm the selected media.

  5. Save the entry.

Only attach media that is relevant to your health record.

Examples may include swelling, bruising, a rash, wound healing or changes in appearance.

Videos may be limited in length depending on your device and app version.

Viewing the Timeline

Open Timeline to review your saved symptom entries.

Entries are grouped by month and display information such as:

  • Date and time

  • Recorded symptoms

  • Severity

  • Selected body areas

  • Notes

  • Attached photographs or videos

You can change the order of the timeline to show the newest or oldest entries first.

Use the available filters to display particular symptoms, severity levels or other recorded information.

Select an entry to view its complete details.

Editing an Entry

To update an existing symptom entry:

  1. Open Timeline.

  2. Select the entry you want to change.

  3. Select Edit.

  4. Update the required information.

  5. Select Save.

The revised information will appear in your timeline.

Avoid changing an entry if you need to preserve exactly what was recorded at the time. Instead, consider creating a new follow-up entry that explains what changed.

Deleting an Entry

To remove an entry:

  1. Open the entry from the Timeline.

  2. Select Delete.

  3. Confirm that you want to remove it.

Deleted entries may not be recoverable unless they are included in a previous backup.

Recording Medications

Open Medications to maintain a list of medications you are currently taking.

Depending on the available fields, you may record:

  • Medication name

  • Dosage

  • Frequency

  • Time taken

  • Start date

  • End date

  • Prescribing doctor

  • Reason for taking the medication

  • Additional notes

Keep this information up to date, particularly before exporting a report for a healthcare appointment.

Do not start, stop or change medication based solely on information displayed by the app. Medication decisions should be discussed with an appropriate healthcare professional.

Recording Vital Signs

Open Vitals to record health measurements such as:

  • Blood pressure

  • Heart rate

  • Temperature

  • Blood oxygen level

  • Weight

  • Blood glucose

  • Respiratory rate

Enter the measurement, the date and time, and any relevant notes.

Use properly maintained equipment and follow the manufacturer’s instructions when taking measurements.

The app records the information you enter but does not confirm whether a reading is medically normal or accurate.

Viewing Insights

Open Insights to review summaries and patterns based on your recorded information.

Insights may help you identify:

  • Frequently recorded symptoms

  • Changes in symptom severity

  • Commonly affected body areas

  • Symptom frequency over time

  • Possible patterns involving medication or vital signs

Insights are based only on the information entered into the app. They should not be treated as a diagnosis or professional medical assessment.

Exporting Your Records

The app may allow you to export your records as a PDF or CSV file.

To export your information:

  1. Open Settings or the relevant Export section.

  2. Select the required export format.

  3. Choose the entries or date range to include, where available.

  4. Create the export.

  5. Save or share the file using your device’s available options.

PDF Export

A PDF is useful when you want a readable report for a doctor, specialist or other healthcare provider.

CSV Export

A CSV file contains information in a spreadsheet-compatible format. It may be useful for reviewing your records on a computer or performing further analysis.

Always review an exported file before sharing it to ensure it contains only the information you intend to provide.

Creating a Backup

Backups help protect your information if your device is lost, replaced, damaged or reset.

To create a backup:

  1. Open Settings.

  2. Select Backup or Export Backup.

  3. Choose where the backup file will be saved.

  4. Wait for confirmation that the backup has been completed.

  5. Store the backup in a secure location.

The backup may include your symptom entries, profile, medications, vital signs and attached media.

Because backup files may contain sensitive health information, do not store them in a public or shared location.

Restoring a Backup

Restoring a backup imports previously saved information into the app.

To restore your records:

  1. Open Settings.

  2. Select Restore Backup or Import Backup.

  3. Locate and select the backup file.

  4. Confirm that you want to restore the information.

  5. Wait for the restoration process to finish.

  6. Review the Timeline, Profile, Medications and Vitals sections.

Restoring a backup may replace or combine with information currently stored in the app, depending on the app version. Create a current backup before beginning a restoration.

Only restore backup files created by the Symptom Tracker app.

Privacy and Data Storage

Your health information is sensitive.

The app is designed to store your records on your device unless you choose to export, back up or share them.

The developer cannot access information stored only on your device.

You are responsible for:

  • Securing your phone or tablet

  • Using a device passcode, fingerprint or facial recognition

  • Keeping exported reports and backups secure

  • Checking who has access to shared files or cloud storage

  • Removing personal information before sharing a report where appropriate

Deleting the app may permanently remove locally stored information. Create a backup before deleting or reinstalling the app.

Preparing for a Medical Appointment

Before an appointment, review your timeline and check that important entries are complete.

It may be helpful to prepare:

  • The date symptoms began

  • How often symptoms occur

  • Typical and highest severity

  • A list of current medications

  • Recent vital signs

  • Possible triggers

  • Photographs showing visible changes

  • Treatments already attempted

  • Questions you want to ask

You may export a PDF report or show relevant entries directly from the app.

Important Medical Information

Symptom Tracker is not a medical device and does not replace professional medical care.

The app does not:

  • Diagnose medical conditions

  • Assess whether symptoms are serious

  • Recommend treatment

  • Monitor you in real time

  • Contact emergency services

  • Guarantee that entered information is accurate or complete

Seek advice from a qualified healthcare professional if you are concerned about your symptoms.

For a medical emergency in Australia, call 000 immediately.

Examples of symptoms that may require urgent medical assistance include severe difficulty breathing, chest pain, signs of stroke, loss of consciousness, uncontrolled bleeding, a severe allergic reaction or any sudden and serious deterioration.

Troubleshooting

An entry will not save

Check that all required fields have been completed. Close and reopen the app, then try again.

A photograph or video is not appearing

Check that the app has permission to access your camera and photo library in your device settings.

An export cannot be opened

Make sure your device has an application capable of opening PDF or CSV files. Try saving the export to your device before opening it.

A backup cannot be restored

Confirm that the selected file was created by Symptom Tracker and has not been renamed, edited or damaged.

Information is missing after reinstalling the app

Locally stored information may be removed when the app is deleted. Restore your most recent backup where one is available.

Recommended Use

For the most useful records:

  • Record symptoms as soon as practical

  • Include the date and time the symptom occurred

  • Use the severity scale consistently

  • Add factual and detailed notes

  • Record relevant medications and vital signs

  • Create regular backups

  • Review your information before sharing it

  • Discuss significant changes with a healthcare professional